Legal Information

Our commitment to transparency and your privacy

Privacy Policy

Last Updated: January 2026

Information We Collect

Paws Across Canada collects personal information that you voluntarily provide when you:

  • Submit an adoption application
  • Make a donation
  • Sign up to volunteer
  • Contact us through our website or email
  • Subscribe to our newsletter

How We Use Your Information

We use the information we collect to:

  • Process adoption applications and match you with suitable dogs
  • Issue tax receipts for donations
  • Coordinate volunteer activities
  • Respond to your inquiries and provide customer support
  • Send updates about our sanctuaries and programs (with your consent)
  • Improve our services and website functionality

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations (e.g., payment processors, email services)
  • Veterinary professionals for dog health records (adoption-related only)
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information
  • Request corrections to your data
  • Withdraw consent for communications
  • Request deletion of your information (subject to legal requirements)

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings.

Terms of Use

Adoption Agreement

By adopting a dog from Paws Across Canada, you agree to:

  • Provide adequate food, water, shelter, and veterinary care
  • Not abandon, abuse, or neglect the animal
  • Keep the dog's vaccinations and licenses current
  • Contact us if you can no longer care for the dog
  • Allow follow-up visits during the first year (as specified in adoption contract)

Donation Policy

Volunteer Agreement

Volunteers must complete orientation training, follow safety protocols, and treat all animals with respect and compassion. We reserve the right to dismiss volunteers who violate our policies.

Liability Waiver

Visitors to our sanctuaries acknowledge that interaction with animals carries inherent risks. By visiting our facilities, you agree to follow staff instructions and assume responsibility for your safety.

Questions About Our Policies?

If you have questions about our privacy policy, terms of use, or any other legal matters, please contact us:

Email: legal@pawsacrosscanada.org

Phone: 1-800-PAWS-CAN

Mail: Paws Across Canada Legal Department
2450 Forest Trail Road, Nanaimo, BC V9R 6B4